Lane Lettings is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect personal data in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Lane Lettings is a property letting and management business operating in the UK.
Data Controller: Lane Lettings
Contact Email: info@lanelettings.co.uk
Trading Address: 87 St Augustine Street, Taunton, TA1 1QL
2. What personal data we collect
We may collect and process the following personal data:
- Name, address, email address and telephone number
- Date of birth
- Identification documents (such as passport or driving licence)
- Financial information (including rent payments and bank details where applicable)
- Employment and referencing information
- Property-related information
- Correspondence and communications with us
3. How we collect personal data
We collect personal data:
- Directly from you
- From landlords, tenants, contractors or third parties
- From referencing agencies or identity verification providers
- Through our website, email, telephone or written correspondence
4. How we use your personal data
We use personal data to:
- Provide letting and property management services
- Carry out tenant referencing and Right to Rent checks
- Manage tenancy agreements
- Communicate with landlords, tenants and contractors
- Comply with legal obligations
- Manage complaints
- Maintain accurate business records
5. Lawful basis for processing
We process personal data under:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (where required)
6. Sharing your data
We may share data with landlords, tenants, referencing agencies, deposit protection schemes, contractors, utility providers, professional advisers and local authorities where required.
7. Data storage and security
We take appropriate measures to protect personal data and retain it only as long as necessary.
8. Your data protection rights
You have the right to access, correct, erase or restrict processing of your data, request portability, object to processing, and withdraw consent.
9. Complaints
You may complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.
10. Changes to this policy
This policy may be updated from time to time.
Last updated: 15/01/26